How do I place an order?
Simply choose your color/size from the dropdown menu on the product page, then click the “Add To Cart” button and proceed to checkout.
How Can I pay for my order?
At gilmmer, we accept American Express, Diners Club, JCB, Mastercard, Visa.
Will I receive a confirmation of my order?
After you complete the checkout process, you will receive a confirmation email, letting you know that we have received your order. Often those go to Spam so be sure to check your Spam/Junk email folder as well.
I did not apply the coupon code. What can I do?
Unfortunately a coupon code cannot be applied after you have completed the processing of your order. We want you to get those savings, so please be sure to remember to apply your code before finalizing your purchase. Please note that coupon codes can not be combined. Only (1) coupon per order can be applied.
How long does it take for my order to arrive?
All items are subject to a handling period before they are dispatched. Most of our items leave the warehouse within 24 hours of payment.
Delivery typically takes 5-7 Days after an item ships.
Can I cancel or change my order?
At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
If you change your mind, you can return your items once you have received your order. For more information, consult the Exchange and returns section.
Is there a tracking number?
All US orders are delivered by USPS. Tracking information for orders within the USA is available upon request and normally become available in the system after about 5-7 business days of shipment. Email firstname.lastname@example.org
and mention your order number + shipping address so our customer service team can assist you. While we are unable to provide tracking for international orders, our company guarantees 100% delivery to all destinations so there is no need to worry. Any missing items will be reshipped to you, free of charge.
I ordered multiple items but only part of my order arrived. Why?
We do our best to reduce costs on your end so you don’t have to pay high taxes on your items.
We have a large assortment of products and source them from all over the globe to get the best quality at the best price.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries.
How secure is my personal information?
gilmmer adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I am unsure of which size I should get?
Our clothing fits true to size. If your little one is chubby we recommend ordering the next size up to be on the safe side. If you are unsure and need measurements, please contact us prior to placing your order so we can assist you.
What are the washing instructions?
Most of our clothing can be machine washed in a light cold cycle. We find they wash best when turned inside out. Certain items with tassels, rhinestones, lace, etc. should be hand washed and hung or laid flat to dry. We also recommend knitted items to be hand washed as well.
Questions? Concerns? Suggestions?
If your issue is not listed above, please contact us anytime with questions, concerns or suggestions of what we can improve. If you loved your order, send a photo of you with you items for a chance to be featured on our Facebook or Instagram page! We love hearing from you and your feedback is so much appreciated!! Reach out to us anytime at email@example.com
Our amazing customer support team is working non-stop on your requests! Please allow 24 hours for us to reply to get back with you!
Thanks you for shopping with us!